TERMS AND CONDITIONS.

These terms and Conditions governs the use of The New Zealand Luggage Company (2010) Limited Online Service (the Service) including shopping and participation in promotions run by the New Zealand Luggage Company (2010) Limited. By using the Service, you agree to be bound by this document. You can access this document at any time.

SHOPPING TERMS & CONDITIONS

PURCHASING FROM THE NEW ZEALAND LUGGAGE COMPANY (2010) LIMITED.

New Zealand Luggage Company shopping gives our customers quick, easy and secure shopping.

This site is open for purchase and delivery within New Zealand. No Overseas orders will be accepted.

Products displayed on the site shopping areas can be purchased using a secure online MasterCard, Visa, American Express and PayPal transaction facility. Customers can be secure in the knowledge that all their details are protected by the latest security mechanisms and used only to complete transaction fulfilment.

After placing your order you will receive confirmation that your order and payment has been processed.

Once this is complete the items will be sent by Post Haste Courier to the nominated address and the customer will be advised of the ship date and tracking number.

When purchasing from this site the Sales Receipt will show The New Zealand Luggage Company as the supplier along with the GST number of the Company.

PRICING.

All prices are used on this website are in New Zealand Dollars. We reserve the right to alter prices and delivery charges when applicable.

Where an order has been received the customer will be contacted prior to the processing of their order.

SECURITY

Our site uses a secure and approved of Hosting Site.

RETURNS POLICY

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@nzluggage.co.nz

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@nzluggage.co.nz

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.