Terms & Conditions

This Terms and Conditions document (together with the delivery options and returns policy on this site) inclusive of purchasing and any participation in promotions run by the New Zealand Luggage Company (2010) Ltd. By using our service you are bound by this document. 


Purchasing and Terms:

Product displayed on our site can be purchased using a secure online Visa MasterCard transaction facility. You can be confident that all your details are protected by the latest security systems and will be only used for the purpose of the order fulfilment.

Delivery: Please ensure the delivery address and receivers name for your order is accurate and complete (including any business name if shipping to a work-business address) as we may not be able to change details once an order has been dispatched. We will not take responsibility for any orders that go missing due to incorrect information provided by you.

On fulfilment of your order, you will receive an email confirmation that your order has been dispatched. Copy of paid invoice included unless otherwise asked not to. 


Returns Policy:

Should you receive your product and it is not what you expected we allow a period of 30 Days from invoiced date of purchase to return your product. To be eligible the product must be unused, undamaged not marked and in its original packaging/carton. You are responsible for the shipping cost of returning the product to us. We can also at your cost arrange for our courier company to pick up your product and return it to us. Please note if your product is faulty can you contact us as soon as possible by emailing terry@nzluggage.co.nz 


How to return the product?

By courier only, please repack your item in its original packaging and return to us at: 1 Golf Vue Place, Castlecliff, Whanganui 4501



The New Zealand Luggage Co processes all returns within 24 hours from the date we receive the item back and will contact you for your account details so that we can action your refund. 


Consumer Guarantees Act:

We abide by the conditions of the New Zealand the Consumer Guarantees Act (1993)


Website Use:

When you place your order on our website, you are making an offer to buy goods and or services. When you place an order you will be required to provide details to enable us to fulfil the delivery of the order to you. All transactions on the New Zealand Luggage Company (2010) Ltd are secure and encrypted.


Product Information:

Please be assured that we have made every effort to display the products featured as accurately as possible. The equipment you use to view product on our website may impact on the display of the products. Colour and detail may vary. Measurements provided on our site are approximate only and are provided by our maker’s factories.  


Pricing Policy:

All prices on our site are shown in New Zealand Dollars; inclusive of NZ-Gst tax. All orders are Freight FREE throughout New Zealand


Contact details:

For all queries regarding shopping on our site please email either terry@nzluggage.co.nz or lesley@nzluggage.co.nz  or call us on either 021-950-402 or 021-261-6911


Company Details:

The New Zealand Luggage Company (2010) Ltd is a New Zealand registered company 9429031430425-NZBN / 3055872 NZBN Company number.



We reserve the right to remove, suspend or make changes to our website at any time without notice. By using our site you agree to be bound by the terms & conditions detailed and it is your responsibility that you check to ensure you are aware or our current terms and conditions.  


Intellectual Property:

The design and content contained within The New Zealand Luggage Company (2010) Ltd website is the intellectual property that is either owned or licenced by The New Zealand Luggage Company (2010) Ltd. Any use of our website and its content for the purposes other than personal non-commercial use is prohibited.