Tosca Warranty

All Tosca suitcases are tested to world-class standards and all products are put through rigorous testing processes.

If your product has developed a fault, please use the following guidelines to ascertain whether you think it should be covered by your warranty. You’ll also find guidance below on how to make a claim.

What does the Tosca Warranty Cover?

The warranty covers manufacturing faults caused by defective workmanship or materials, but excludes mishandling by carriers such as airport baggage handlers. The warranty does not cover damage due to general wear and tear.

What is not covered under the warranty?

• Mishandling damages caused by airline luggage handlers or other travel operators—this includes damage such as rips, scratches, dents, cracks, sheared-off wheels or components, bent trolley handles and similar. You must contact the airline or other travel operator directly for damaged caused, on the day of the incident.
• General use or wear and tear
• Neglect
• Accidents
• Abrasions
• Exposure to extreme temperatures
• Damage caused by exposure to water, beauty products, chemicals, solvents or acids
• Damage to any contents in transit such as cameras, media equipment, bottles etc.
• Deliberate damage
• Matching products, or items purchased as a set where a matching product is not damaged
• Combination lock issues caused by the incorrect setting of the lock, if you use the lock incorrectly, or if it has been forced open

How do I make a warranty claim?

Please email terry@nzluggage.co.nz with the following information:

• Your order number
• Date of purchase
• Full name
• Short description of the damage
• Description of where/how damage occurred
• Please attach photos of the damage